National Grid Outage Center

Are you concerned about making sure your power outages are effectively reported to National Grid?  There are 3 ways you can get information to and from National Grid during power outages:


  • Open the link to National Grid’s Outage Central
  • Report an outage.
  • Check the status of an outage, including Estimated Times of Restoration (ETR.)
  • View a map of outages.
  • Get info on our restoration process and post-storm safety.


  • Download the free National Grid mobile “app” onto your smart phones.
  • Enter “National Grid” in the application search field on any Smartphone and download once retrieved.
  • All “Outage Central” functionality mentioned above is accessible through this app. 


  • Enroll in personalized text message alerts.
  • For personalized messages, text REG (for “register”) to 64743.  You should have your 10-digit National Grid electricity account number ready to register.
  • Once enrolled, National Grid can alert you via text when:
    • They detect a power outage at the resident’s property.
    • They have estimates or updates on how long it will take for power to be restored.
    • You want weather warnings for your neighborhood.
  • National Grid customers who sign up to receive personalized text alerts can also text to report outages or check on the progress of the restoration.  **Only active electric accounts can enroll in power outage alerts.** 
  • For general information from National Grid without enrolling in personalized alerts, text STORM to 64743.

NOTE:  Residents should not call 911 to check on the status of a power outage.  Instead, using the above resources to go directly to National Grid for reporting and information about storms and related power outages relieves the calls that go to Pepperell’s Communication Center allowing them to concentrate on true 911 emergencies.