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Posted on: May 9, 2019

Billing Issue - Water / Sewer / Stormwater

May 09, 2019 - The Pepperell DPW is reporting a billing issue that has impacted approximately one-half of the water, sewer and stormwater quarterly bills which were issued a billing date of May 2nd. The DPW will be reissuing corrected bills to all affected customers by May 13th. The DPW is asking that all water/sewer/stormwater customers refrain for one week from paying their most recent bill to allow for any corrected bills to be delivered. If you receive a corrected bill, you are asked to disregard the May 2nd bill. Payments already made and received for incorrect bills will be credited on a customer’s account. Additional time will be granted for those customers who receive corrected bills.  We apologize for any inconvenience this may have caused our customers, and appreciate their patience as we work to rectify the situation. Please call 978-433-5591 with any questions.

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