Water Division

DEDUCT METER SALES (Update 10/2/2020)

Due to the ongoing threat posed by the Covid-19 virus, the Pepperell Water Department is suspending the sale, installation and inspection of secondary ‘deduct’ water meters. This action is effective immediately, and we expect to resume these services in April of 2021. This restriction does not apply to new or replacement primary water meters. This restriction is being implemented to minimize the interaction and potential exposure to both our staff and the public. We appreciate everyone’s cooperation as we all continue to deal with the pandemic, and apologize for any inconvenience this may cause. For more information, please contact us at 978-433-0359. 

COVID-19 Update (3/16/2020)

The Pepperell Water and Wastewater departments are issuing this notice to address concerns our customers may have surrounding the coronavirus and impacts it may have on your drinking water and other effects it may have on your daily life. The information, which addresses some FAQ’s is provided by the Center for Disease Control.

Water Transmission and COVID-19

Drinking Water, Recreational Water and Wastewater: What You Need to Know

Can the COVID-19 virus spread through drinking water?

The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.

Is the COVID-19 virus found in feces?

The virus that causes COVID-19 has been detected in the feces of some patients diagnosed with COVID-19. The amount of virus released from the body (shed) in stool, how long the virus is shed, and whether the virus in stool is infectious are not known.

The risk of transmission of COVID-19 from the feces of an infected person is also unknown. However, the risk is expected to be low based on data from previous outbreaks of related coronaviruses, such as severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS). There have been no reports of fecal-oral transmission of COVID-19 to date.

Can the COVID-19 virus spread through pools and hot tubs?

There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.

Can the COVID-19 virus spread through sewerage systems?

CDC is reviewing all data on COVID-19 transmission as information becomes available. At this time, the risk of transmission of the virus that causes COVID-19 through sewerage systems is thought to be low. Although transmission of COVID-19 through sewage may be possible, there is no evidence to date that this has occurred. This guidance will be updated as necessary as new evidence is assessed.

SARS, a similar coronavirus, has been detected in untreated sewage for up to 2 to 14 days. In the 2003 SARS outbreak, there was documented transmission associated with sewage aerosols. Data suggest that standard municipal wastewater system chlorination practices may be sufficient to inactivate coronaviruses, as long as utilities monitor free available chlorine during treatment to ensure it has not been depleted.

Wastewater and sewage workers should use standard practices, practice basic hygiene precautions, and wear personal protective equipment (PPE) as prescribed for current work tasks.

Should wastewater workers take extra precautions to protect themselves from the COVID-19 virus?

Wastewater treatment plant operations should ensure workers follow routine practices to prevent exposure to wastewater. These include using engineering and administrative controls, safe work practices, and PPE normally required for work tasks when handling untreated wastewater. No additional COVID-19–specific protections are recommended for employees involved in wastewater management operations, including those at wastewater treatment facilities.

Additional information can be found by visiting the Center for Disease Control at:




As of December 2, 2019 the Water Division Office has relocated to:

 47 Nashua Rd.

Pepperell, MA 01463

*NEW* Telephone # as of 12/2/19: (978)433-0359

Please continue to mail payments to Town of Pepperell DPW, P.O. Box 319, Pepperell, MA 01463


New Water Connection Fees Adopted

On August 22, 2019, the Pepperell Board of Public Works adopted new fees for connections to the municipal water system. These fees can be found here. These new connection fees supersede the connection fees as shown in Appendix A of the “Rules and Regulations of the Pepperell DPW – Water Division (effective August 01, 2016)

Notice to Water and Sewer Customers - Effective August 2015

In an effort to more efficiently process payments, we have changed our remit to address for all Water & Sewer payments. Please include your account number on all payments and mail to:

Town of Pepperell - DPW
P.O. Box 319
Pepperell, MA 01463

Payments may still be made in person at Town Hall Monday through Thursday.

Protecting Our Drinking Water

The Pepperell Water Division recently posted Drinking Water Protection Signs in the neighborhoods that abut the town's water supplies. These signs are part of our Consumer Outreach Program to alert residents within or near our Aquifer Protection Districts that our Groundwater is vulnerable to contaminants.

To maintain a safe water supply, we all need to do our part in protecting it. What we do with or on our land directly affects the quality of our drinking water. There are a number of ways in which all of us can help reduce the possibility of contamination of our water supply.