Water Division

MA Drought Alert - April 2021

Public Notice - Suspension of Deduct Meter Sales & Water Ban Effective May 1, 2021

On April 01, 2021, the Pepperell Board of Public Works voted to suspend the sale of deduct meters through the end of 2021. Additionally, they also voted to implement a town wide outdoor water ban restricting the non-essential use of water beginning May 1, 2021. 

The water ban prohibits all outdoor watering by mechanical or automatic means. It includes all non-essential water use, including but not limited to, watering lawns, washing vehicles, power washing of homes, filling of pools, etc…, and may limit commercial establishments to limited hours. The use of sprinklers, irrigation systems or any other device that operates automatically is prohibited. This does not include the hand watering of small gardens by means of a handheld hose on an odd/even schedule. Violators of this ban may be fined and possibly risk losing water service if violations continue. 

We strongly recommend that residents with private wells also follow these guidelines to avoid depleting their wells.

These measures are due to several reasons including:

  • The well levels at all our sites being lower than normal for this time of year, 
  • Lower snowpack during the winter, and a relatively dry spring to date which directly impacts the lower than normal seasonal well levels
  • Limited use of the Nashua Road well site due to increasing levels of iron and manganese detected in the raw water. As the town has just completed the construction of a treatment facility at the Bemis well site to remove iron and manganese, we do not want to introduce these same constituents into the water distribution system via another site. The Nashua Road well is currently expected to be operated for emergency use only.

If we experience a significant increase in precipitation this spring and/or summer, the full ban may be lifted, but the annual odd-even restriction would remain in effect until October as usual.

Thank you for your understanding and cooperation during this time. For more information, please visit our website:  https://town.pepperell.ma.us/DocumentCenter/View/5445/OUTDOOR-WATERING-BAN-FAQ

Pepperell Board of Public Works

Ken Kalinowski, Director of Public Works

Joe Jordan, Water & Sewer Supt.

COVID-19 Update (3/16/2020)

The Pepperell Water and Wastewater departments are issuing this notice to address concerns our customers may have surrounding the coronavirus and impacts it may have on your drinking water and other effects it may have on your daily life. The information, which addresses some FAQ’s is provided by the Center for Disease Control.

Water Transmission and COVID-19

Drinking Water, Recreational Water and Wastewater: What You Need to Know

Can the COVID-19 virus spread through drinking water?

The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.

Is the COVID-19 virus found in feces?

The virus that causes COVID-19 has been detected in the feces of some patients diagnosed with COVID-19. The amount of virus released from the body (shed) in stool, how long the virus is shed, and whether the virus in stool is infectious are not known.

The risk of transmission of COVID-19 from the feces of an infected person is also unknown. However, the risk is expected to be low based on data from previous outbreaks of related coronaviruses, such as severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS). There have been no reports of fecal-oral transmission of COVID-19 to date.

Can the COVID-19 virus spread through pools and hot tubs?

There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.

Can the COVID-19 virus spread through sewerage systems?

CDC is reviewing all data on COVID-19 transmission as information becomes available. At this time, the risk of transmission of the virus that causes COVID-19 through sewerage systems is thought to be low. Although transmission of COVID-19 through sewage may be possible, there is no evidence to date that this has occurred. This guidance will be updated as necessary as new evidence is assessed.

SARS, a similar coronavirus, has been detected in untreated sewage for up to 2 to 14 days. In the 2003 SARS outbreak, there was documented transmission associated with sewage aerosols. Data suggest that standard municipal wastewater system chlorination practices may be sufficient to inactivate coronaviruses, as long as utilities monitor free available chlorine during treatment to ensure it has not been depleted.

Wastewater and sewage workers should use standard practices, practice basic hygiene precautions, and wear personal protective equipment (PPE) as prescribed for current work tasks.

Should wastewater workers take extra precautions to protect themselves from the COVID-19 virus?

Wastewater treatment plant operations should ensure workers follow routine practices to prevent exposure to wastewater. These include using engineering and administrative controls, safe work practices, and PPE normally required for work tasks when handling untreated wastewater. No additional COVID-19–specific protections are recommended for employees involved in wastewater management operations, including those at wastewater treatment facilities.

Additional information can be found by visiting the Center for Disease Control at:




As of December 2, 2019 the Water Division Office has relocated to:

 47 Nashua Rd.

Pepperell, MA 01463

*NEW* Telephone # as of 12/2/19: (978)433-0359

Please continue to mail payments to Town of Pepperell DPW, P.O. Box 319, Pepperell, MA 01463


New Water Connection Fees Adopted

On August 22, 2019, the Pepperell Board of Public Works adopted new fees for connections to the municipal water system. These fees can be found here. These new connection fees supersede the connection fees as shown in Appendix A of the “Rules and Regulations of the Pepperell DPW – Water Division (effective August 01, 2016)

Notice to Water and Sewer Customers - Effective August 2015

In an effort to more efficiently process payments, we have changed our remit to address for all Water & Sewer payments. Please include your account number on all payments and mail to:

Town of Pepperell - DPW
P.O. Box 319
Pepperell, MA 01463

Payments may still be made in person at Town Hall Monday through Thursday.

Protecting Our Drinking Water

The Pepperell Water Division recently posted Drinking Water Protection Signs in the neighborhoods that abut the town's water supplies. These signs are part of our Consumer Outreach Program to alert residents within or near our Aquifer Protection Districts that our Groundwater is vulnerable to contaminants.

To maintain a safe water supply, we all need to do our part in protecting it. What we do with or on our land directly affects the quality of our drinking water. There are a number of ways in which all of us can help reduce the possibility of contamination of our water supply.